12/16/2023 0 Comments Smbup connection progblemsWhen using a computer connected using a ethernet cable, make sure the cable is plugged properly into the computer.Ĭheck those two things before continuing below. If you’re using a laptop with a physical Wi-Fi switch on the body, make sure it’s switched on. Online services still won't work, but you will have access to your Omni license at least.The first rule when troubleshooting a network connection is to make sure the computer’s network adapter is actually attached and working, and it’s connected to the Wi-Fi or Wired network. If updating macOS is not an option, see the instructions under "Method 2: Use an activation file for a computer without internet" of. The best option is to update macOS, which also supports Beacon 1.5 and all of its new features. Unfortunately this means options are extremely limited. Apple no longer issues security updates for the system, so when Let's Encrypt's root certificate expired, any application that relies on the system's built-in networking (like Beacon and Safari) can no longer connect to servers secured by Let's Encrypt. macOSĪs of September 30th 2021, Beacon's online features can no longer function on macOS 10.11 El Capitan. If Beacon is already installed, the installer will not ask about installing for all users, so it is important to uninstall Beacon first. When asked wether to install for just you or all users, make sure to choose all users. If the previous steps didn't help, reinstalling for all users might solve the problem.įirst uninstall Beacon. In this mode, the installer will attempt to install the KB3140245 update, change the registry keys required to enable TLS 1.2 support, and install the Visual C++ runtime. Try installing for all usersĪdmin permission is required to install for all users, and that admin permission will allow Beacon's installer to run more tasks. For instructions, do a web search for "whitelist name of your antivirus" and it will hopefully be the top result. Try whitelisting Beacon so your antivirus software will not interfere. Check your antivirus software for notices. Some Antivirus software can be particularly aggressive and block Beacon's connection to servers outside the user's country. The KB3140245 update will not apply to Windows 8 systems, but Windows Update often fixes the issue anyway. Most users are running a 64-bit version of Windows, so should choose an option for 圆4-based systems.Įven though the linked support article is specific to Windows 7, try Windows Update anyway. If installing the update manually, make sure to choose the version appropriate for your computer. Follow the instructions in the linked article to either run Windows Update or install the update directly. Windows Update KB3140245 enables support for these protocols. In some versions of Windows, these security protocols are disabled by default. Windows First, try Windows Updateīoth Beacon and Nitrado's servers require TLS 1.2 at the time of this writing. Last updated Wednesday May 18th, 2022 at 2:40:38 PM GMT+0000Ĭonnection problems can present themselves as "unable to download user details" errors at login or "failed to establish secure connection" errors while importing from Nitrado. Solving Connection Problems to Beacon or Nitrado
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